How can we help?
Get support for any PF DataStack product. We read and respond to every message.
Email support
Best for account issues, billing questions, bug reports, and feature requests. Include your account email so we can look you up.
[email protected]Report a bug
Found something broken? Tell us what happened, what you expected, and what device/browser you're using. Screenshots help.
Send a bug reportBilling & subscriptions
Need to cancel, upgrade, or dispute a charge? All subscriptions are managed through Stripe. We can help sort anything out.
Contact billingFeature requests
Have an idea that would make one of our products better? We read every suggestion and the best ones make it onto the roadmap.
Send your ideaHow do I cancel my Pro subscription?
Open the app → tap your username in the header → Account → you'll see your subscription status. Email us at [email protected] and we'll cancel it within 24 hours. Your Pro features stay active until the end of your billing period.
How do I delete my account?
Open the app → tap your username → Account → Delete Account. This permanently removes your collection, scan history, and email from our servers. If you'd rather we do it for you, email us.
I was charged but my Pro didn't activate
This can happen if the webhook didn't fire correctly. Email us with the email you signed up with and we'll verify your payment in Stripe and activate your account manually.
The scanner got my card wrong
Tap "Wrong card? Try again" on the scan result — the rescan uses a more thorough AI prompt and doesn't count against your quota. If it's still wrong, email us the card name and set so we can improve the AI.
How do I reset my SlateCinema taste profile?
Open SlateCinema → Settings → Reset Taste Profile. This clears your swipe history and starts fresh. Your account and any linked household members are kept.